SOLUTIONS
Fundamentals
✔ 10 hours of small group virtual training
✔ Regional specific training
✔ Focus on business English Terms
✔ Access to continuing education
Elevate
✔ 10 hours of small group virtual training
✔ Regional specific training
✔ Customized training to industry specific nomenclature
✔ Access to continuing education
Accelerate
✔ 10 hours of small group virtual training
✔ Regional specific training
✔ Customized training to specific call center scripts or industry specific nomenclature
✔ Access to continuing education
✔ Additional 5 hours of booster training
Precision
✔ 10 hours of small group virtual training
✔ Regional specific training
✔ Customized training to specific call center script
✔ Access to continuing education
✔ Analysis of agent’s speech pre and post training with performance report