INDUSTRIES
INDUSTRIES
Business Process Outsourcing (BPO)
We provide agents with the tools to connect with their customers through clear communication. And equally important, we teach agents how intonation and word stress can demonstrate empathy to their customer’s concern, allowing them to truly connect with customers.
In addition, enunc8 training helps BPOs attract and retain clients and provide an expanded available applicant pool. In fact, training can be customized to specific call center scripts. And as always, your agents will have access for ongoing, continuing education in order to advance their English pronunciation skills long after the virtual training concludes.
And the results?
→ Improved customer experience
→ Expanded available applicant pool
→ Faster call resolution
→ Accelerated ramp to proficiency
→ Employees feel invested
INDUSTRIES
Knowledge Process Outsourcing (KPO)
As the world economy becomes increasingly globalized, KPO companies are expected to play an important role in helping businesses compete in the international marketplace. KPOs provide a talent pool of highly educated individuals with specialized knowledge and expertise. We help these highly specialized professionals excel in their roles by improving their ability to communicate with their American based customers.
In fact, training can be tailored to the nomenclature of specific industry. And the benefits don’t end once the training session concludes. We provide access to ongoing practice where professionals can continue their journey to improving their English pronunciation skills, on their own time, at their own pace.
INDUSTRIES
Contact Centers
We provide agents with the tools to connect and provide an exceptional customer experience through clear communication. And equally important, we teach agents how intonation and word stress can demonstrate empathy, as well as clarity, to their customer’s concern, allowing them to truly connect with customers.
Our premium training plan, Precision, provides for customized training to the call center script, analysis of your agent’s calls pre and post training, a detailed performance report and analysis of call center script with recommendations.
And the results?
→ Improved customer experience
→ Expanded available applicant pool
→ Faster call resolution
→ Accelerated ramp to proficiency
→ Employees feel invested
And the benefits don’t end once the training session concludes. We provide access to ongoing practice where agents can continue improving their English pronunciation skills, on their own time, at their own pace.
INDUSTRIES
Multinational Corporations (MNC)
International executives and employees need to communicate effectively to other team members in their own country, as well as with US based clients, in order to reach their greatest potential. We provide expert training, focusing on business English terminology or on industry specific nomenclature, allowing international executives and employees to markedly improve their English pronunciation skills and take their careers to the next level.
As always, all training will occur virtually with a US based speech-language pathologist. Participants will have access to ongoing practice in order to continue their journey to improved English skills, long after the virtual training has been completed.
INDUSTRIES
Talent Solution Companies
The labor shortage of highly skilled workers, along with the trend for remote work, has resulted in many companies utilizing talent solution organizations that recruit internationally to fill open positions.
We partner with these organizations to provide global talent with English pronunciation training, prior to their new position, allowing them to perform at their greatest potential.
INDUSTRIES
External HR Partners
US based companies turn to employers of record (EOR) and professional employers’ organizations (PEO) to tap into global talent pools and new international markets quickly, affordably, and compliantly. We provide EORs and PEOs with a competitive advantage - an expanded available applicant pool with clear, intelligible English skills.
And the benefits don’t end once the training session concludes. We provide access to ongoing practice where professionals can continue their journey to improving their English pronunciation skills, on their own time, at their own pace.
